The Reset button allows you to make a Soft or Hard Factory reset.
Soft Factory Reset
Note: Always power the EZhotspot Extender for at least 1 minute, then perform Soft or Hard reset as required.
A Soft Factory reset can be perform by 2 options:
- Selecting on the Factory Reset menu in the EZwizard menu.
- Hold & Press the physical Reset button for 15 Seconds before releasing the Reset button.
Soft Factory takes about 60 seconds for the EZhotspot Extender to be reachable again. The following are reset to default:
- Administrator password
- SSID & wireless keys
Note: To perform a physical reset, you need a sharp pointed object such as the end of a paper clip to access the Reset Button. Depress with a light force and DO NOT use excessive force which might damage the reset button. Damaged reset button are classified as human negligence and will void the warranty of your product.
Hard Factory Reset
Note: Always power the EZhotspot Extender for at least 1 minute, then perform Soft or Hard reset as required.
A Hard Factory reset can be perform by:
- Hold & Press the physical Reset button for 45 Seconds before releasing the Reset button.
Hard Factory reset takes about 9-12 minutes for the EZhotspot Extender to be reachable again. EVERYTHING is reset to default:
V4 - 9 minutes
V5 - 12 minutes
The Hard Factory reset is used when the Soft Factory cannot resolve certain issues.
Note: To perform a physical reset, you need a sharp pointed object such as the end of a paper clip to access the Reset Button. Depress with a light force and DO NOT use excessive force which might damage the reset button. Damaged reset button are classified as human negligence and will void the warranty of your product.
- For V4 devices, remove any network cable connected if any.
- Power up device and wait for 1 minute. Make a HARD Factory Reset.
- http://ezwifi.eu/what-why-how/user-manual/factory-reset/hard-factory-reset
- It will take around 2-3 minutes before default SSID "ez@XXXXXX" is broadcasted again.
- Using a smartphone or a tablet, now wirelessly connect to the SSID "ez@XXXXXX". The serial number is also the wireless key.
- In normal situation, a pop up web page will automatically bring you to the configuration menu. Otherwise, type ezhotspot.eu in your web broswer or 192.168.93.1
The LED light will stay GREEN on for a while when the reset button is pressed after 15 seconds, after which it will start to blink again.
If problem persists, follow below for a complete Hard Factory reset (includes deleting any previous saved connections).
- make sure device is powered on for at least 1 minute
- press and hold the reset button for 45 seconds and then let go.
- LED light will turn solid GREEN and starting blinking again.
- the process will take about 2 minutes before the SSID is being broadcasted again.
In your situation, it would best to perform a series of tests to understand where the issues might be. You will need the following for a complete testing:
- a computer/laptop with LAN ethernet ports (it must be configured to DHCP IP assigned, DNS must be automatically assigned)
- a smartphone or tablet (Android/Apple) with a free app (Net Analyzer) installed
IOS - https://apps.apple.com/nl/app/network-analyzer/id562315041
Android - https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an&hl=nl
First, connect the EZhotspot to an internet source. When successfully:
- connect compluter/laptop to Yellow port of EZhotspot with a LAN cable
Is there internet? If YES, you should check on the manual of your NAS for more instructions.
More detailed test, connect IOS/Android device wirelessly. Launch the Net Analyzer app. Perform a LAN scan. It should output 3 IP addresses, The EZhotspot EXtender, the laptop/computer and your connected device. Use the ping function to detect the 2 addresses to confirm if you are able to reach the 2 IP address successfully. - connect compluter/laptop to Yellow port of EZhotspot with a LAN cable
Is there internet? If NO, check if the LED on the Yellow Port of EZhotspot Extender is lighted up. Try with another Yellow port. Try with another LAN cable if possible. Confirm laptop/computer is configured to DHCP IP assigned, DNS must be automatically assigned. In this case, there is a possibility the LAN ports might be faulty. Kindly contact your reseller for a RMA / warranty claim to EZhotspot Extender inspected/serviced/repaired/replaced.
You also mentioned issue of only the possibility to reach the EZhotspot Extender by 192.168.93.1 and not ezhotspot.eu. This is usually the case when:
- the connected device is also connected to another internet source and the ezhotspot.eu is redirect to our online server and not 192.168.93.1
- the DNS settings of your connected device is manually set to some other value and not assigned by the EZhotspot Extender.
In any case, you should ensure your EZhotspot Extender has the latest firmware version. You can check this in the OTA Firmware Upgrade menu if the EZhotspot Extender has internet access or browse to the firmware section to manually download the firmware and upload it to the EZhotspot Etender. http://ezwifi.eu/what-why-how/firmware
The Soft Factory Reset only resets the current network settings and Administrator password. It does not reset everything.
In your case, you might like to try the following
/what-why-how/user-manual/factory-reset/hard-factory-reset
Note: Always power the EZhotspot Extender for at least 1 minute, then perform Soft or Hard reset as required.
After a Hard Factory Reset, it is recommended to power OFF and power ON the Ezhotspot Extender once to check if it is performing normally. The reason is that during the firmware re-initiation, some additional modules are patched to the firmware and will require a reboot to become active.
If after Hard Factory Reset and a one-time reboot, you still cannot scan for 5Ghz networks:
1 You may try the DIY V5 recovery package if you can understand and follow the instructions below:
2. Kindly contact your seller for a RMA procedure to have the EZhotspot Extender returned for Service/Repair and retrun to you ASAP.