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The extender comes default with encryption security WPA-PSK/WPA2-PSK Mixed Mode to allow a wide range and old legacy devices to seamlessly join to the V4. When some device can join and some device cannot, It may be necessary to change encryption security.

Disconnect all devices from extender. Connect the device with no problem to the extender. 

 

  01  Go to Advanced Dashboard --> Network --> Hotspot-Wifi --> and click on the EDIT button of the ez@XXXXXX configuration

  02  In Encryption field, select > WPA2-PSK

  03  In Cipher field, select > Force CCMP (AES)

  04  Click on SAVE & APPLY button

  05  Try join device to Extender

  06  If unsuccessful, try with:

WPA2-PSK & Force TKIP & CCMP (AES)
WPA2-PSK & Force TKIP (AES)
WPA-PSK & Force TKIP & CCMP (AES)
WPA-PSK & Force TKIP (AES)

  

changing wireless key